Provide your customers with an excellent experience, and they’ll be more loyal, buy more products, and tell their friends about it. Most companies understand that giving incredible customer experiences is a good thing, but few focuses on how harmful bad experiences are to your brand reputation. Many companies think they have plenty of time to develop a customer experience strategy, but that’s not true. One bad day could turn away a huge chunk of your customers who will never come back. One study found that even when customers love a product, 17% will walk away after just one bad experience.
0 Comments Click here to read/write comments
Tags: Blog
