We’ve got Shep Hyken New York Times and Wall Street Journal bestselling author and CAO (Chief Amazement Officer) of Shepard Presentations.

We have been hearing a lot lately about the future of customer experience, where does customer experience is going? What improvements we should expect? And should automation be an inevitable part of it?

Regardless of the industry or the size of the company you are running, customer experience is the main key differentiator.

Find out what Shep Hyken has to say about the future of customer experience.

What is the main difference between multichannel and omnichannel?

Will companies be looking to hire more customer experience professionals?

What does the future of customer experience is holding and if COVID-19 will make an impact?