Automation is the next big thing in business, and we are seeing it adopted at record rates. The goals of automation are simple; to save costs, streamline processes, improve productivity and efficiency, and free employees up to focus on more creative tasks. It’s crucial to keep these goals in mind when you’re planning your automation journey. For each element of your business that you plan to automate, you need to consider whether it will meet these goals and whether you can do this successfully.