It wasn’t so long ago that AI was in the realm of science fiction, a spooky and exciting technology that seemed so powerful and yet so far away. It’s now a reality. The digital age has advanced AI, Machine Learning (ML), and Deep Learning to the point where it’s commonplace, and will soon be ubiquitous. Not only is AI becoming more common in customer service, but it’s creating a high standard of service and customer experience that consumers have come to expect. This means that companies who fail to adopt this new trend could see themselves becoming outdated as they quickly fall behind on customer expectations. Today we’re going to look at how AI and Deep Learning are shaping the customer service landscape and the benefits of adopting this trend, no matter what size your business is.
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